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How to Get IT Help: Contacting the Help Desk

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Getting IT Support at Alpha Development

When you encounter technical issues, the IT Help Desk is here to help. Here’s how to reach us.

Contact Methods

  • Email: helpdesk@alphadev.com.sa
  • Phone: Ext. 7777 (internal) or +966 56 810 8656
  • Teams: Message “IT Help Desk” in Microsoft Teams
  • In Person: 4th Floor, IT Department Office

What to Include When Reporting an Issue

  • Your name and department
  • Device name (find in Settings > System > About)
  • Clear description of the problem
  • Steps you’ve already tried
  • Screenshot or error message (if applicable)

Service Hours

  • Sunday – Thursday: 8:00 AM – 6:00 PM
  • Emergency support: Available 24/7 for critical issues (server down, security breach, etc.)

Response Times

  • Critical: Within 1 hour
  • High: Within 4 hours
  • Medium: Within 24 hours
  • Low: Within 48 hours
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